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Return Policy

Before proceeding with the return process always email i.e. [email protected] us first if you have a problem. We would be very happy to help (We aim to respond to your query within 1 working day)

REFUNDS:

How do I get refund for the returned items?

Payment will be refunded back to the Debit/Credit card or Paypal account

How much time does it take to get refund?

Refunds/ Exchange will be processed as quickly as possible. However we aim to process the refunds within 1 working day.

Will I get full refund for the returned item?

Yes, You get the full refund for the return item.

RETURNS/ EXCHANGE:

How to return an unsuitable item?


Write an email with your:

Order No.
Name
Address
Contact details
Reason of return/ Exchange
Clear instructions for refund or exchange

Enclose all the items you wish to return in their ORIGINAL CONDITION and packaging. Safely packed in a packet, with our return address marked clearly on it.

Unified Clothes
49 Betchworth Road
IG3 9JF
London
UK

We Strongly advise you to use registered, sign for post and retain the proof of postage.

Which postal service should I use to return the parcel?

We strongly suggest UK customers to use Royal Mail Signed ForĀ® 1st Class Delivery, to return the parcel.

International customers can look for a reliable and reasonably priced postage service.

Management would not be liable to refund a higher postage charge paid.

How much time do I have to return the items ?

Items may be returned to us for refund or exchange with in 10 days of receipt. Please return the faulty goods as soon as you become aware of the fault.

Which Items are returnable ?

Product Condition

Please be careful when trying on clothing, items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, scent or damage. Items should be returned in their original packaging with product tags/tickets attached.

Majority of our items are hand embroidered and therefore fragile in their usage. From time to time beading/ sequence may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.

Which Items are not returnable or exchangeable?

Products with their original packing and tags ate fit for return or exchange
Items once used, cannot returned or exchanged.
Products with perfumes or body odor are considered used and are not fit for return or exchange
Made to order/ customized/ altered items are not returnable or exchangeable.

PRODUCT CARE

Please ensure that the first wash is 'Dry Clean' only.
Heavy embroidered items can only be Dry Cleaned.
More casual items should be washed separately in cold water and rinsed thoroughly.
Please note that due to hand dyeing methods used the colors are not guaranteed.
We cannot be liable for any damage to your garments due to not complying with the washing instructions given.


NOTE: It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, if in doubt Dry Clean